Delivery Area:
We provide shipping services across the entire United States, ensuring that all locations are covered.
Shipping Costs:
Enjoy the convenience of free shipping on all orders placed with us.
Estimated Delivery Times:
• Handling Time: Your order will be processed within 1-2 business days (Monday-Friday).
• Transit Time: Once shipped, expect your package to arrive within 2-7 business days (Monday-Friday).
• Order Cutoff Time: To ensure timely processing, please place your order by 7:00 pm (GMT-5:00) Eastern Standard Time (New York).
Order Tracking:
Rest assured that you will receive an email notification from us as soon as your order is shipped. This email will include a tracking number to help you monitor the progress of your package. Kindly allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving the shipping confirmation email, please get in touch with us at support@desegway.shop. Simply provide us with your name and order number, and we will promptly investigate the matter on your behalf.
To conveniently track your order, please visit our website desegway.shop and go to the Tracking page.
Returns:
We gladly accept returns within 30 days of the delivery date, given that the item is unused and remains in its original condition. Upon meeting these requirements, you will receive a full refund for the amount of your order, excluding the shipping costs associated with the return.
Damaged Items:
In the unfortunate event that your order arrives damaged, please notify us immediately by contacting us at support@desegway.shop. Kindly provide your order number and attach a photo showing the condition of the item. We handle these cases on an individual basis and will do our utmost to find a satisfactory solution. For more detailed information, please refer to our Return and Refund Policy.
Cancellation:
Should you wish to cancel your order, you can easily do so within 24 hours of placing it by following the instructions provided in your confirmation email under the “Changed Your Mind?” section. If more than 24 hours have passed, please send an email to support@desegway.shop to request the cancellation, and we will assist you accordingly.
Lost or Missing Items:
If you suspect that an item from your order is missing, please reach out to our dedicated customer support team at support@desegway.shop. We will promptly assist you in tracking down the missing item or finding a suitable resolution to resolve the issue.
For any further inquiries or assistance, please do not hesitate to contact us at support@desegway.shop. We are here to provide you with the support you need.
Contact Information:
Email: support@desegway.shop
Phone: +1 323 955-4142
Business Address: 1454 NW Beca Ave, Corvallis, Oregon, 97330, United States